Not all organizations have a high risk for personal injuries, but loss of production, disruption, degraded service etc. is equally unwanted. However, no one has ever accomplished zero incidents over time. Therefore, the focus on incident reporting and follow up is stronger now than ever.

There are many challenges related to incident management. First one is to build a culture in your organization where reporting incidents is encouraged. Fear of reprisal is the top reason workers don’t report incidents and management must see incidents and near misses as an opportunity to correct and improve processes.

The next thing is to make reporting possible, available and simple. There are at least two perspectives to deal with here; the reporter wants to add as little information as possible – “Just get it done!” – while the responsible for follow up typically needs more information, like context, location and categorization. DigiLEAN allows the customers to define their own incident types, categories, consequences and cause types themselves. Having relevant choices is a key factor to being utilized. However, the threshold for reporting an incident is even lower; the bare minimum input is date subject and category. This is of course also possible from the DigiLEAN mobile app! Adding photos or videos to the report is a natural addition that helps demonstrate the location and context of the incident.