How we use AI responsibly

We use Artificial Intelligence (AI) to help our team work more efficiently and to deliver high-quality, consistent services to our customers. AI is used as a supporting tool, not as a replacement for human judgment.

What we use AI for

AI supports us in:

• Creating and improving content and documentation
• Supporting internal analysis and strategic planning
• Quickly finding relevant information in our internal policies and procedures
• Reducing repetitive tasks so our team can focus on customer value

All AI-generated content is reviewed by our employees before it is used or shared.

How we protect your data

We have designed our AI usage with security and privacy as first principles:

• We only use AI solutions that operate within our secure Microsoft cloud environment
• Customer and internal data is not used to train AI models
• Sensitive use cases are handled using private AI deployments with strict access controls
• AI access is limited to authorized employees and monitored according to our security policies

Our commitment to responsible AI

We follow a simple principle:

AI assists people – people make decisions.

By combining modern AI technology with strong security controls and human oversight, we ensure that AI is used responsibly, transparently, and in line with our information security commitments, including ISO 27001.

If you have questions about how we use AI or how we protect information, we are happy to provide further details.